After-sale service
Customer service strictly follows 2485 principle
Customer complaint
Customer service department
1. The customer service department receives the information and confirms the contents of customer complaints;
2. Information feedback special customer complaint personnel, to confirm the defective content/sample;
3. Established product handling schemes for online products/products in stock/products in transit and its customers.
Quality special
1. Preliminary analysis of customer complainants and identification of problem responsibility/related departments;
2. Customer complaint personnel led the meeting, and relevant departments reviewed and determined countermeasures;
3. After the countermeasures are determined, the customer complainant shall formulate a report to reply to the customer;
4. Relevant departments carried out countermeasures, followed up quality IPQA/ process, and confirmed implementation status and effect;
5. Feedback of customer's quality status and final verification of improvement effect;
6. The problem is closed.
Associated department
1. Analysis of problem causes and determination of countermeasures;
2. Improve the implementation of countermeasures;
3. Effect follow-up confirmation.
Customer satisfaction
Add: Zone B, No. 21, Qixing Avenue, Fushan Mountain Industrial Zone, Zhuhai, Guangdong Province
Email:Jkpcbcy@163.com
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